Terms of Service

These Terms of Service ("Terms") govern your access to and use of the services provided by Ishum Designs Pvt. Ltd. (“we,” “us,” or “our”) including purchases made through our platform. By using our services, browsing our website, or placing an order, you agree to be bound by these Terms, as well as any additional terms referenced herein.

1. General Conditions

By accessing or using our website, you confirm that you are at least the age of majority in your jurisdiction and legally competent to enter into binding agreements. We reserve the right to modify or update these Terms at any time without prior notice.

2. Domain Ownership

The domain and all content provided through it are the exclusive property of Ishum Designs Pvt. Ltd. Any unauthorized use of this domain or associated materials will result in legal action.

3. Cookie Policy

We use cookies to store user preferences, session data, and personalization details. This data is used to enhance user experience and manage site operations effectively. By using our website, you consent to the use of cookies as described in our Cookie Policy.

4. Order Placement, Cancellation & Refunds

• Order Cancellation: Orders can be cancelled within 24 hours of placement. No cancellations will be accepted after this window unless under extenuating circumstances, solely at our discretion.
• Refunds: Eligible refunds will be issued to the original payment method within 7 business days of approval.
• Non-Returnable Items: Customized, made-to-order items, gift cards, accessories, and items purchased on sale or using loyalty points are not eligible for return or exchange unless received in damaged condition.

5. Shipping Methods and Costs

We ship globally through reputable logistics partners.
Domestic Shipping (India): Free for all orders.

6. Delivery Timeline

All confirmed orders will be dispatched within 15 days from the date of order confirmation. Delivery duration post-dispatch shall be 3–5 working days. Delivery timelines may vary due to unforeseen delays or remote delivery zones.

7. Taxes & Duties

• Indian Customers: All prices shown are inclusive of applicable GST and duties.
• International Customers: Prices shown are exclusive of import duties and taxes. These must be paid by the customer upon delivery. Customs policies vary by country, so we recommend checking with your local customs office for more information.

8. Insurance

Every purchase is insured during transit. Once the item is delivered and signed for at the provided address, responsibility for the product passes to the recipient. If the item is received by someone else on your behalf (e.g., gift delivery), their acceptance is considered confirmation of delivery.

9. Fraudulent / Declined Transactions

We reserve the right to recover the cost of goods, collection charges, and legal fees from individuals involved in fraudulent transactions. Legal proceedings may be initiated for any unauthorized or suspicious activity.

10. Copyright & Trademark

All website content—including product designs, logos, text, images, videos, and software—is the intellectual property of Ishum Designs Pvt. Ltd. Reproduction, distribution, or commercial use without permission is strictly prohibited and may result in legal action.

11. Site Security

You are prohibited from violating the security of the website. Activities such as unauthorized access, data scraping, hacking, transmitting malware, or attempting to disrupt the site’s operation will be treated as criminal offenses and may lead to prosecution.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of India. All disputes arising under or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Noida (UP), India.